Reference Interview? Question Interview!

Reference librarians have been using the reference interview to clarify users’ information needs for decades, if not centuries.  During this workshop participants will learn how to use reference interview techniques to get at the heart of any question a patron is asking.  They will learn strategies to overcome obstacles to communicating effectively with library users and identify specific Question Interview techniques where they need to grow.  (Note:  Material in this half-day workshop is covered in the full day “Communicate Your Way to Better Patron Service”)