Fundamentals of Library Management

This course provides a practical approach to becoming a successful library manager, including strategies for planning, organizing, staffing and evaluating library departments and programs.  Through a series of discussions and exercises, students will gain real-world tools for improving their management skills and develop confidence in their ability to supervise and manage.  (Full Day)

Managing Student Assistants

This workshop teaches participants how to get the best performance from their student workers.  Attendees will learn how to improve the quality of student assistants I their department.  Through a variety of exercises and discussions we will cover writing job descriptions, “selling” your job to prospective student assistants, financial aid basics, interviewing techniques, the importance of training, coaching & counseling and staff retention strategies.  While this course is primarily designed for academic libraries that employ work-study and regular students, I have also adapted it for Brooklyn Public Library’s professional intern program.  (Full Day)

Helping Employees to Get Things Done

This workshop, specifically designed for library managers, covers ways in which managers can structure work to assist their reports to have better time management and project management skills, and therefore higher productivity.  The workshop covers improving the clarity of delegation through such tools as the project charter, strategies to help reports conquer their procrastination, and coaching techniques to improve job performance.  (Full Day)

Coaching Skills for Managers

Coaching is a critical tool for improving job performance in both quality and productivity.  Mentoring can be a vital resource for professional advice and problem solving.  By focusing on these important supervisory concepts, this program will help participants to take a more active and successful role in staff development.  Participants will learn the benefits of using coaching skills, learn strategies for effective coaching and mentoring of both groups and individuals, discover how to maintain momentum and avoid getting “stuck” or challenged in meeting responsibilities, and develop coaching skills to improve workplace performance.  (Full Day)

Building a Service Culture

It’s easy to talk a good game about customer service, but how do we as managers actually take active steps towards enabling the library staff to provide good customer service?  The answer lies in creating a service culture.  Drawing from the literature of organizational psychology, this workshop introduces supervisors, managers and team leaders to the concepts of organizational culture and climate and teaches participants how to examine these within their own organization.  By changing the organizational climate (the message sent to employees) to a clear, consistent message, managers can re-align the organizational culture (the shared meaning employees use to make sense of their workplace) to one of consistently high service. (Full Day)

Interviewing and Hiring

Making good hiring decisions is one of the most important responsibilities of managers. Librarians are frequently called upon to serve on search committees.  This workshop will show participants how to identify core job competencies and screen candidates to be sure they can successfully fulfill the job requirements. Students will develop confidence in their ability to make the best possible hires by learning how to identify essential job competencies, writing appropriate interview questions, strategies for checking references, and the importance of the law when it comes to hiring. (Half-Day)