Kimberly Sweetman Consulting

Coaching and Training for Libraries

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      • Reference Interview? Question Interview!
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      • Reference Interview? Question Interview!
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      • Building a Service Culture
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      • Coaching Skills for Managers
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Tag Archives: service

Library Service & the Culture of Haste

Posted on March 10, 2015 by admin
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Posted in Blog | Tagged assessment, business thinking, culture of haste, service, service expectations, service improvement | Leave a reply

The TEDx Talk Every Librarian Should Watch

Posted on July 7, 2014 by admin
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Posted in Blog | Tagged business thinking, disruption, entrepreneurial spirit, innovation, pain points, service, service improvement | 2 Replies

Customer Service in the Digital Age

Posted on June 5, 2014 by admin
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Posted in Blog | Tagged pain points, service, service improvement | Leave a reply

Disrupting the Library, part 2

Posted on May 7, 2014 by admin
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Posted in Blog | Tagged disruption, learning, pain points, service, service improvement | Leave a reply

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